Course curriculum

    1. Welcome to our Researcher training course

    2. Introduction to Mystery Shopping

    3. Frequently Asked Questions

    1. Preparing for a CX Review

    2. Undertaking a CX Review

    3. Quiz - Preparing for your review

    1. The 5-Step Process

    2. Critical dos and don'ts

    3. Yes/No Questions

    4. Describing Team Members

    5. Comment Boxes

    6. Follow Up Sections

    7. Overall Impressions

    8. Quiz - Writing your report

    1. Technical Points

    2. Before you submit

    1. Feedback

    2. Keeping your notes and receipts

    3. Quiz - Style Guide and Post Report

    1. Writing Your Report Practice

About this course

  • Free
  • 21 lessons
  • 0 hours of video content

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